FA999 BD Privacy Policy — Our Commitment to Protecting Your Information

Fa999 bd is a trusted online gaming platform in Bangladesh. Protecting our users' privacy is our top priority. This Privacy Policy ("Policy") explains how fa999 bd collects, uses, stores, and safeguards your personal information.

By using the fa999 bd website or mobile app, you agree to the terms set out in this Privacy Policy. Please read it carefully. We are committed to being transparent about how your information is handled, as we believe every user should have full control over their own data.

This Policy applies to all fa999 bd services, websites, mobile applications, and any other digital platforms operating under the fa999 bd brand name.

Fa999 bd collects information in a number of ways. Some information is provided directly by you, while other information is collected automatically when you use our platform.

Information Provided Directly by You:

• Name, mobile number, and password provided at registration
• National ID or passport details required for KYC verification
• Mobile banking account details for deposits and withdrawals (Mobile Banking, Nagad, Rocket)
• Messages and attachments submitted when contacting support
• Additional information provided when updating your profile

Automatically Collected Information:

• IP address and device type
• Browser Type & Operating System
• Login time, session duration, and usage patterns
• Gaming History, Bet Amounts & Results
• Data collected from cookies and tracking technologies

Fa999 bd uses your information only for specific, legitimate purposes. We never use your data for unnecessary or unrelated activities.

Fa999 bd never sells your personal information to third parties. However, data may be shared in certain specific circumstances.

• Payment Provider: Only the information necessary to process transactions is shared with Mobile Banking, Nagad, and Rocket.
• Regulatory Authority: Information may be disclosed in compliance with lawful orders from government authorities or courts.
• Security Partners: Limited data may be shared with trusted technology partners for fraud detection and prevention.
• Game Providers: Minimum data required for game operation may be shared with licensed game providers.
• Legal Requirements: Providing information in anti-money laundering investigations may be a legal requirement.

Fa999 bd uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored in your browser or on your device.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: Platform usage is analysed to drive improvements. You can disable these at any time.
• Marketing Cookies: To show you relevant promotions. Not used without your consent.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may limit some features of the platform.

Fa999 bd follows industry-leading technology and processes to protect your data. Our security framework ensures multi-layered protection at every level.

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted with 256-bit SSL.
• Password Hashing: Your password is hashed using the bcrypt algorithm and cannot be viewed by anyone.
• Two-Factor Authentication: Mobile OTP verification is active for suspicious login attempts.
• Secure Data Centers: Our servers are hosted in ISO 27001-certified data centers.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Brute Force Protection: Repeated incorrect password attempts will automatically trigger a temporary account lock.

Fa999 bd is committed to giving you full control over your personal data. Your rights are outlined below.

Fa999 bd retains your data only for as long as necessary. Retention periods may vary depending on the type of information.

• Account Information: For the duration the account is active, and up to 5 years after closure for legal requirements.
• Transaction Records: A minimum of 7 years in accordance with financial regulatory requirements.
• KYC Documents: Up to 5 years after account closure.
• Support Contact: Up to 3 years after last contact.
• Log & Session Data: Up to 12 months maximum.
• Marketing Preferences: Until consent is withdrawn.

After the designated retention period, data is securely deleted or anonymised so you can no longer be identified in any way.

Fa999 bd is strictly for users aged 18 and above. We do not knowingly collect or process the data of any minors.

• Age verification is mandatory during registration.
• Accounts suspected of being used by minors will be suspended immediately.
• Any data found to have been collected from a minor will be deleted immediately.
• Parents or guardians who have concerns are welcome to contact our support team.

Fa999 bd may update this Privacy Policy from time to time. You will be notified of any changes through the following methods.

• The "Last Updated" date at the top of this page will be revised accordingly.
• A notification will be posted on the platform for any significant changes.
• Your consent may be requested on your first login after any changes take effect.
• If you do not agree to the updated policy, you will have the option to close your account.

Visit this page regularly to stay up to date with the latest Privacy Policy.

For any questions, concerns, or complaints regarding the Privacy Policy, please contact our dedicated support team. We aim to respond within 48 hours.

Our privacy team takes every request seriously. Send us an email to request data deletion, correction, or to exercise any of your rights.